Operations Insights

Concierge medicine gets a bad reputation for being an elitist service that only the affluent can afford. However, when implemented correctly, concierge medicine bridges the gap between high-quality, value-based healthcare and affordable access. While concierge medicine is not a new concept, it is being implemented in new ways thanks to advances in healthcare and technology….

Everyone dislikes the current electronic health record system and no one on your staff knows how to manipulate the EHR tool to get it to do what your healthcare providers and support staff needs. Sound familiar? You are not alone. Setting up an EHR system is not a plug-and-play situation. In fact, each healthcare organization…

Whether you are in a pivotal role of organizational leadership or you are leading a household of budding personalities, there is one thing we can all agree on: Our nation needs improved leadership. By now, you have heard about the meaning of leadership from the perspective of a key support staff member as well as the leadership philosophy…

There is little in life that compares to the challenge of being a leader. Embodying the responsibility of leadership requires constant self-assessment and objective evaluation, which is why I have found immense value in adhering to a specific leadership philosophy to help me keep the path. Perhaps my Type A personality, desire to find order…

Leadership. We hear the word thrown around quite a bit – and in countless different situations. From high school sports teams to politics and everything in between, we need leaders in our lives to guide the way the world is being shaped by our collective actions. In many cases, we learn what leadership is not before we ever…

What does the title “consultant” mean to you? For some people, a consultant is a guide who advises but remains hands-off when it comes to actual implementation. For others, a consultant is someone who swoops in to save the day. Working as a healthcare IT consultant for the past six years, I have seen the…

The risk is real. Failing to optimize your emergency department (ED) can cost more than the valuable time of your healthcare providers; it can also cost lives. As part of the hospital management team, you are responsible for caring for the health of your organization while your staff cares for patients. Many healthcare organizations shy…

The emergency department (ED) in your hospital is faced with unique circumstances that other areas of your healthcare organization do not have to take into account. While most healthcare departments operate on an appointment basis, the ED is, by definition, challenged with an unpredictable influx of patients – and your hospital management systems need to…

If you have been following parts 1 and 2 of our 3-part series on healthcare IT project implementation, you might be feeling a bit overwhelmed at this point. Frankly, taking on the responsibility of shifting the mindset of your leadership team, then creating new systems for measuring success, planning, and communication is no easy feat. Yet, the end…

Last week, I discussed the most critical factors to consider when embarking on a healthcare IT project. If I made it sound like a grave, dire situation, good – it is. Healthcare IT projects are massive endeavors that require commitment, fortitude, and dedication because, ultimately, they impact the lives of the patients we serve. However,…

In the healthcare industry, failure is not an option. In the best of circumstances, medical professionals as well as administrators give their all every day to help members of their communities live healthy, fulfilling lives. In the worst of circumstances, these same community heroes strive to mitigate risk, save lives, and improve quality of life…

Healthcare IT projects are daunting. Healthcare organizations notoriously postpone initiating large-scale projects – despite knowing how critical such upgrades are to an organization’s success and infrastructure – due to the vast scope and potential for overwhelm with such a project. Yet, with the right project management techniques, we have been able to guide our clients…