Operations Insights

In today’s technology-driven landscape, hospitals and physician practices of all sizes strive to provide a digitally connected care environment for their patients. However, it seems that healthcare information technology (IT) grows more complex by the day and navigating the vast number of options – platforms, programming languages, methodologies, technologies, tools, and more, has become an…

2022 brought us new workplace lingo such as ‘quiet quitting’, ‘quiet firing’, and ‘fast quitting’. However, with a new year here, a new workplace trend that managers and employees should be prepared for is quiet hiring. According to an article by entrepreneur.com, the concept of quiet hiring is the idea that businesses can add new…

With the accelerated use of technology, the need to provide high-quality, personalized care has never been greater in the healthcare industry. From increased investments in cybersecurity and cloud commuting to the emergence of AI (Artificial Intelligence), healthcare CIOs need to stay ahead of the latest trends to keep their organizations on the forefront of digital…

The foundation for any financially healthy hospital or medical practice is a high-performing Revenue Cycle Management (RCM) department. While an efficient medical billing department allows providers to focus on delivering quality patient-focused care, the fact remains that every organization is only as strong as its ability to manage revenue and minimize costs. If a healthcare…

  Client’s Challenge Over the years, several clients have requested guidance and assistance to either replace or upgrade their existing electronic health records and financial management applications. While these organizations differ in size and specialty, most seem to struggle with the willingness to adapt to change and be successful in project preparation and implementations.     So…

In Part I of our 2-part series, we tackled the key factors that drive a successful IT project. If you have not had a chance to check out Part I, you can do so here. In Part II, we discuss how to develop and execute your project plan and the rippling effects of IT project…

As healthcare organizations become more technology dependent, many still struggle with implementing their IT systems successfully. In fact, many notoriously postpone initiating large-scale projects due to the vast scope despite knowing how critical upgrades are to an organization’s success. In our 2-part series of Your Guide to a Successful Healthcare IT Project, we discuss the…

[ Read More About Our Tribal Telehealth Case Study Here ]   Healthcare struggles for Native American groups have existed for decades. However, we are now seeing a greater push toward rectifying these issues collaboratively. While some tribal groups have excelled at organizing their healthcare networks and maximizing efficiency of care, others are still plagued…

      WHAT IS A BUSINESS INITIATIVE CHARTER? The Business Initiative Charter Template is a simple, structured view for laying out the key elements of a business analysis or improvement initiative including scope, objectives, activities, deliverables, stakeholders, measures of success, and critical success factors. These elements and structures are easily customized to suit the…

All healthcare companies undergo change on a regular basis. This is the reality of an industry in constant growth and continuous adaptation to the needs of patients. The most important feature of change is that it should be good for the community, the patients, the employees, and the company’s bottom line. Change should bring growth…

There are many factors that lead a hospital or ambulatory practice to switch to a new EHR system. Therefore, establishing a successful vendor selection process is critical to ensure your team chooses an EHR that best aligns with the organization’s clinical needs and business strategy. Failure to select the proper EHR system can lead to…

  Client’s Challenge Our client requested guidance and assistance to replace their existing electronic health records, financial management applications, and supply chain systems for their two hospitals and ambulatory practices. The first hospital is a licensed general acute care hospital that provides a full spectrum of general, surgical, and specialized care. They primarily focus on…