In today’s technology-driven landscape, hospitals and physician practices of all sizes strive to provide a digitally connected care environment for their patients. However, it seems that healthcare information technology (IT) grows more complex by the day and navigating the vast number of options – platforms, programming languages, methodologies, technologies, tools, and more, has become an uphill battle.
To compound that, IT departments often operating with a lean staff and a leaner budget, get pulled in many different directions at once ranging from daily tasks, putting out fires, data security issues, and more. With that in mind, here is how an IT consultant can be an asset to your organization.
Let’s first take a closer look at some of the pain points the IT department faces.
An issue we often encounter with healthcare organizations is the assumption that their IT departments should be able to handle it all – from maintenance of current day-to-day operations to technology growth and new implementations. Many IT teams are already at or near maximum capacity managing the daily tasks required – adding a large project to their workload could be a recipe for failure. Additionally, other departments may lack the understanding that IT teams are not always able to complete their tasks on time and continue piling on requests to an already overloaded IT department.
When an IT team selects projects to work on, they often work in a vacuum and choose projects without any formal methodology. When an IT team begins working on numerous, disconnected projects without a strategic roadmap, they often become overloaded and struggle with unclear priorities. Furthermore, the chosen projects may not even be the most important projects that align with the organization’s overarching goals. As a result, resources are being used up but not necessarily completing projects efficiently.
Another issue we often see is when healthcare organizations operate with a silo mindset. A silo mindset is viewing the organization’s departments as verticals independent of each other. For IT departments, these verticals usually align with the department’s function such as revenue cycle, claims and billing, front office, and clinical care.
An example of a silo mindset is when clinical staff lack the proper education on the revenue cycle department’s newly implemented system resulting in countless hours fixing inaccurate codes and dealing with denied claims down the road.
When there is a breakdown in the IT department, leadership can save their organizations time, money, and internal resources by investing in an IT consultant. With the expertise and experience to get projects completed, an IT consultant can deliver innovative solutions to get your department back on track.
Many times, people believe that IT consulting is about giving advice. However, IT consulting is much more complex. IT Consultants work alongside healthcare organizations to design an IT strategy that aligns technology with their business goals. In fact, IT consulting services can range from interim staffing, strategic planning, and infrastructure optimization to network and systems management, help desk support, and more.
Investing in outside resources such as an IT consultant can prove to be a tremendous asset to a healthcare organization. Some of the key advantages of leveraging IT consulting services include:
To read more about the benefits of hiring a consultant, check out 6 Reasons Hiring a Consultant is Right for Your Healthcare Organization.
At John Lynch & Associates, our IT consultants guide clients through a strategy-focused process of maximizing the power and potential of the healthcare IT department for the betterment of the entire staff, providers, and patient populations. By understanding the organization’s overarching corporate strategy and goals, we build a roadmap that maximizes efficiency and profitability while adding value to your organization.
Consider partnering with a John Lynch & Associates IT consultant to gain immediate access to a unique perspective, strong leadership, and the discipline to motivate, plan, organize, and control resources. For more information on our IT consulting services, contact us at 623. 980.8018 or by email at firstname.lastname@example.org
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