Operations Insights

Client’s Challenge Over the years, several clients have requested guidance and assistance to either replace or upgrade their existing electronic health records and financial management applications. While these organizations differ in size and specialty, most seem to struggle with the willingness to adapt to change and be successful in project preparation and implementations.     So many…

In Part I of our 2-part series, we tackled the key factors that drive a successful IT project. If you have not had a chance to check out Part I, you can do so here. In Part II, we discuss how to develop and execute your project plan and the rippling effects of IT project…

WHAT IS A BUSINESS INITIATIVE CHARTER? The Business Initiative Charter Template is a simple, structured view for laying out the key elements of a business analysis or improvement initiative including scope, objectives, activities, deliverables, stakeholders, measures of success, and critical success factors. These elements and structures are easily customized to suit the needs of the…

  Client’s Challenge Our client requested guidance and assistance to replace their existing electronic health records, financial management applications, and supply chain systems for their two hospitals and ambulatory practices. The first hospital is a licensed general acute care hospital that provides a full spectrum of general, surgical, and specialized care. They primarily focus on…

  Client’s Challenge Our Tribal Health client was seeking guidance and assistance with mobile health and telehealth service offerings. In preparation for their implementation of these services, they secured John Lynch & Associates as their consulting firm to help develop a comprehensive strategic and operational plan with an overarching policy for their program. In addition,…

  Client’s Challenge Our client needed an Interim Chief Information Officer (CIO) to provide leadership and strategic direction while they searched for a permanent CIO. The hospital is in a rural area where finding Information Technology (IT) talent is often challenging. Our customer’s goal was to evaluate the current strengths and weaknesses of the IT…

In this case study, take a look at how our team unlocked engagement, inspired collaboration, and ignited cultural transformation with these tools. We focused on improving our clients’ workplace with personalized insights that inspired behavioral change.   Start your organization on the path from personalized insight to cultural change with Everything DiSC. For more information,…

Client’s Challenge Provide a comprehensive Information Technology (IT) Assessment for a large behavioral health organization with over 40 facilities across Arizona. Include in the assessment an examination of the following:  Current IT Staffing Model & Recommendations  IT Support and Daily Operations Review  Overview of Hardware and Software  IT Purchasing Process, Controls & Accountability    Our…

  The easy answer for “why” you would develop a new strategic plan is to establish a clear path and renewed priorities for your leadership team and staff. You need to get everyone on the same page again and going in the same direction. A solid plan simplifies decision making and drives alignment of all resources. Digging a little deeper you might find other reasons for why you need to build a new strategic plan.  My Organization Has Really Changed…

I just turned 40 a couple of weeks ago and as I have started to look back at the year, it still amazes me where we are at. Heading into what most states determine to be the fall season (I am in Arizona, so “Fall” is the excitement that we may only hit a high in…

The foundation of any solid healthcare company revolves around many different things. However, highest among them is proper structure and consistent evaluation. Nowhere in a healthcare organization is this more important than in a Revenue Cycle Management (RCM) department. RCM departments need to routinely re-evaluate their operating structure to stay current with the industry and…

As of 2018, the US spent about 17% of its Gross Domestic Product (GDP) on healthcare. In addition, the US spends, on average, two-and-a-half times more compared to a majority of other developed nations, while allocating almost 60% less on social services (https://stats.oecd.org). Not surprisingly, average life expectancy lags behind most European nations by more…