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What is the number one, sure-fire way to decrease morale, plummet patient satisfaction ratings, and generally make someone feel like you really do not care about them? Make them wait indefinitely. Ever since the Veterans Health Administration scandal of 2014, the phrase “wait time” has taken on a dark connotation. Prior to the scandal, wait…Read More
“Integration” is one of those sneaky words that appears in almost every discussion about healthcare. And in every application, it seems to be used in a new way. But it is not the speaker’s fault. The confusion is rooted in the word itself and how it relates to our complex healthcare systems. In truth, there…Read More
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