Tag Archives: integrated care

Reduce Patient Wait Times Through Workflow Improvements

By Katie Lynch | June 5, 2018

What is the number one, sure-fire way to decrease morale, plummet patient satisfaction ratings, and generally make someone feel like you really do not care about them? Make them wait indefinitely. Ever since the Veterans Health Administration scandal of 2014, the phrase “wait time” has taken on a dark connotation. Prior to the scandal, wait…

Vertical & Horizontal Integration: One True Compass to Bring Physical & Behavioral Health Care Together

By Katie Lynch | May 8, 2018

“Integration” is one of those sneaky words that appears in almost every discussion about healthcare. And in every application, it seems to be used in a new way. But it is not the speaker’s fault. The confusion is rooted in the word itself and how it relates to our complex healthcare systems. In truth, there…