Operations Insights

Back-to-school season is a busy time for everyone. Teachers are whipping their classrooms into shape, parents are getting their children equipped to excel, and physicians are trying to juggle the mad rush of back-to-school physicals, vaccinations, and boosters. Thankfully, the NextGen electronic health record solution has several simple workflows to streamline back-to-school checkups and maximize…

Growing up just off the reservation in Wisconsin, I began noticing deficiencies in Native American healthcare at an early age. Seeing family and friends struggling to take care of themselves and access the proper healthcare to combat issues such as heart disease, diabetes, and amputation, I was inspired to make changes in my personal life…

In our modern, click-of-a-button world, the healthcare industry relies on technology to process data, maintain accurate records, and facilitate communication across the entire treatment team. That is why healthcare facilities must have a capable Chief Information Officer (CIO) or IT Director at the helm. Healthcare CIOs must be able to navigate the fast-paced, challenging world…

One of the things I love about UV Health Month is that it gives us an opportunity to look to the future and think long-term about how we are taking care of ourselves, our families, and the patients we ultimately serve. Everyday we watch what we eat to maintain a healthy weight, try to get…

We are in the business of patient care. Yet our own care for ourselves often falls short. Sometimes to the detriment of our companies. As I have been an executive in healthcare and at John Lynch & Associates, I have experienced first-hand how the amount of work, activities, responsibilities, and stressful situations can build on…

Suicide. It is a heavy word. It weighs on your heart and your mind in a way that few other words do. Worse, child suicide is something altogether unthinkable. Yet, tragically, the child suicide rate has been steadily climbing since 2007. As a mother of a 10-year-old boy, I find this gut-wrenching. As parents, role…

Do you remember the days when technology seemed like the most inhuman modern marvel in the world? But now, in 2018, you rely on technology to stay connected to the people who you care about and who care about you, to document joyful memories with your family, and to get you out of a pinch…

What is the number one, sure-fire way to decrease morale, plummet patient satisfaction ratings, and generally make someone feel like you really do not care about them? Make them wait indefinitely. Ever since the Veterans Health Administration scandal of 2014, the phrase “wait time” has taken on a dark connotation. Prior to the scandal, wait…

“Integration” is one of those sneaky words that appears in almost every discussion about healthcare. And in every application, it seems to be used in a new way. But it is not the speaker’s fault. The confusion is rooted in the word itself and how it relates to our complex healthcare systems. In truth, there…

As consultants, it is our job to sleuth out the underlying problems and find creative ways to marry healthcare and technology that not only feel natural for our clients, but also adhere to the marathon list of regulations and guidelines for our industry. As companies embrace electronic healthcare record (EHR) systems and work tirelessly to…

In 2016, there were a total of 11,095 medical malpractice payments issued, 40% of which were valued at over $250,000 each[1]. According to a study conducted by the Health Affairs organization, roughly 60% of those lawsuits were dropped by the plaintiff[2]. However, the damage of a lawsuit extends far beyond the number of dollars paid….

Charles-Guillaume Etienne is credited with the oft-used quote “if you want something done right, do it yourself”. I admit that I might be a tiny bit controlling. Okay – maybe more than a tiny bit. But only in most areas of my life. I remember my young daughters coming into the kitchen, wanting to help…