Strategy Insights

As a consultant within the healthcare industry, a large portion of my time is spent on the front-lines working directly with the teams and individual staff members that help deliver service to patients. The nurses, physicians, medical assistants, and various support staff are the people who have direct contact with patients and their families on…

We are all impacted in one way or another from this pandemic. For me, the reality of it all struck harder more recently. A family member living on her own became ill. She had many of the symptoms that I have seen in the news repeatedly that could indicate COVID-19. My first thoughts were for…

The healthcare industry is in constant flux, with sweeping changes occurring on a regular basis. In fact, in addition to the current COVID-19 outbreak, a major challenge facing healthcare organizations in this climate of reform is managing costs while still delivering excellent patient care. To accomplish this, operations management must constantly keep up with demand…

All healthcare companies undergo change on a regular basis. This is the reality of an industry in constant growth and continuously adapting to the needs of patients. However, change needs to make sense even in light of the COVID-19 pandemic. In fact, the most important feature of change is that it should be good for…

COVID-19 continues to affect our lives daily. As the CEO of a healthcare management consulting company I feel the pains of other organizations in the healthcare industry. Our clients managing hospitals and physician practices are navigating through uncharted waters. Every one of our clients’ situations are unique depending on the type of services they provide….

There are approximately 75 million millennials in the United States, which is nearly one-fourth of the population. Millennials are people typically born from 1982 through 2000. They are the children and grandchildren of the baby boomers, but the world that millennials live in is greatly changed from that of their parents. Millennials grew up in…

John Lynch & Associates is pleased to announce that Quality Marketing and Consulting (QMC), a leading provider of physician networking and marketing solutions, has partnered with John Lynch & Associates to further enhance their existing client strategy and marketing services while expanding in new areas. Quality Marketing and Consulting is an experienced marketing company that…

Analytics in healthcare is now commonplace. Almost everybody is utilizing some form of analytics, whether it be population health software, or even instituting an organization-wide quality management department within a hospital or health system to measure the health outcomes the organization is striving for. In fact, nowadays healthcare analytics is an expected necessity in the…

In any industry – although especially with our small-to-medium-sized business clients – there comes a time when scaling a business is the logical next step. In our work at John Lynch & Associates, we help our clients scale their business by developing repeatable models unique to their operation. However, even after working with some of…

To be good at what you do as an organization, certain things need to be in alignment. Whether your organization is in the healthcare industry, retail, or a service-based niche, your ultimate business goal is to serve your customer or client as effectively as possible. To do so, you must master the art of maximizing…

Historically, patients would see a family doctor and stick with that physician out of loyalty, familiarity, and maintaining multi-generational relationships. Unfortunately, that model is quickly becoming a thing of the past. Today’s patients are opting for choosing physicians based on online reviews, which is leading to healthcare consumerism. In our modern, digital-everything society, consumers are…

Telehealth is quickly emerging as a promising new technology that is being widely accepted by both patients and providers. Not only are advances in telemedicine allowing providers to reach underserved populations and improve the experience of care for patients, but also patients are finding it more convenient and comfortable to interact with the healthcare industry…